Our Commitment to You During and After COVID-19
At Boulevard Veterinary Hospital, the health and safety of our patients, their families, and our dedicated staff has always been our highest priority. When the COVID-19 pandemic began in early 2020, we acted quickly and decisively to implement protocols that would allow us to continue providing essential veterinary care while protecting everyone who walks through our doors — or rather, who waited safely in our parking lot.
The letter below reflects the measures we put in place at the height of the pandemic. We share it here as a testament to our commitment to transparency, adaptability, and the well-being of our community. We are proud of how our team and our clients came together during an incredibly difficult and uncertain time.
April 9, 2020
Dear Boulevard Veterinary Hospital Pet Parents,
The staff here at Boulevard Veterinary Hospital would like to thank you for continuing to entrust us with your pets' healthcare. As the current COVID-19 pandemic evolves we are committed to adapting our service model to minimize the risk to our collective public health, while still ensuring proper health care services for our patients.
In order to accomplish these dual goals, the following measures are effective immediately and will be in place indefinitely:
- We understand that many of the measures put in place to help insure your safety as well as our staff's safety may add additional time to your visit. We appreciate your patience, understanding, and cooperation during this time.
- No clients will be allowed in the hospital. When you arrive in the parking lot for your appointment please call the hospital and a receptionist will check you in via the phone. If you are unable to get through we ask that you do not leave a message, but continue trying to call. Someone will then come out to the car, take a brief history, then bring the pet into the hospital for the exam. Please plan to have all leashes and collars removed, they are not to come into the hospital. Cats will remain in their carriers. Once the doctor has examined the pet he will call you to discuss treatment.
- To further minimize contact, all financial transactions will be completed over the phone. We will not be taking checks or cash at this time.
- Our technician appointments will be held to a minimum having no more than one scheduled per hour and they will be drop off only. You, the client, will call us from the car once you have arrived in the parking lot, please do NOT enter the building. At that time the receptionist will take payment for the scheduled services and alert an assistant to come out to get your pet. Once services are completed your pet will be returned to the car along with the paid invoice.
- Any other services which require you to physically come to our office will be conducted similarly to our technician visits above, beginning with a call from our parking lot to notify us of your arrival.
If you, or any of your household members are showing any signs of illness we kindly ask for you to reschedule all non-essential appointments until the current crisis has passed. If the appointment is still necessary please make arrangements to have someone else who is not ill bring your pet to the hospital.
Again, we thank you for your patience and understanding during this difficult and uncertain time. We apologize in advance for any inconvenience or hardship that the above measures may cause you.
Sincerely,
Boulevard Veterinary Hospital Management
Looking Back — and Moving Forward
The COVID-19 pandemic was a defining moment for veterinary practices across the country, and Boulevard Veterinary Hospital rose to the challenge. Our team worked tirelessly to maintain continuity of care for every pet in our community — adapting workflows, communicating constantly with clients, and doing whatever it took to keep animals healthy even in the most uncertain of times.
We are grateful for the extraordinary patience and flexibility shown by our clients during that period. The trust you placed in us — even when the protocols felt unfamiliar or inconvenient — meant everything to our team. It reinforced for all of us why we do what we do.
Today, we have returned to welcoming you and your pets inside our hospital. Our doors are open, our exam rooms are ready, and our team is here to provide the warm, compassionate, in-person care that you and your animals deserve. While many things have changed since 2020, one thing has remained constant: our unwavering dedication to the health and well-being of every pet we see.
Our Ongoing Commitment to Health and Safety
Even as COVID-19 protocols have evolved, Boulevard Veterinary Hospital continues to maintain high standards of cleanliness and infection control throughout our facility. We regularly disinfect exam rooms, waiting areas, and all surfaces between each patient visit. Our team follows rigorous hygiene practices, and we remain attentive to the health of both our staff and our clients.
We believe that a clean, safe, and welcoming environment is fundamental to excellent veterinary care. Whether you are visiting us for a routine wellness exam, a vaccination, a dental cleaning, or a more complex procedure, you can trust that your pet is being cared for in a facility that takes safety seriously — every single day.
Thank You, Lancaster
We are deeply grateful to the Lancaster and Antelope Valley community for standing by us through one of the most challenging chapters in recent history. Your loyalty, patience, and kindness during the pandemic reminded us of the incredible bond that exists between this hospital and the families we serve.
We are honored to continue caring for your pets — and we look forward to many more years of partnership, trust, and compassionate care.
If you have any questions about our current health and safety practices, or if you would like to schedule an appointment, please don't hesitate to reach out.